At LIQOUR LTD, customer satisfaction is our top priority. We strive to ensure that every order you place meets your expectations. This Refund Policy outlines our procedures for returns, exchanges, and refunds so you can shop confidently.
1. Eligibility for Refunds
You may request a refund or exchange under the following conditions:
The product received is damaged, defective, or incorrect.
The order delivered does not match the items you purchased.
Refund requests are made within 7 days of receiving the product.
Please note: Some items may not be eligible for return due to safety, hygiene, or legal restrictions (e.g., opened alcohol bottles).
2. How to Request a Refund
To initiate a refund or exchange:
Contact our customer service team at:
Email: sales@liqourltd.com
Phone: +33 7 53827675
Provide the following information:
Order number
Product name(s)
Reason for refund/exchange
Photo of the damaged or incorrect item (if applicable)
Our team will review your request and guide you through the next steps.
3. Refund Processing Time
Once your request is approved, refunds are typically processed within 7–14 business days.
Refunds will be issued to the original payment method used during purchase.
You will receive a confirmation email once the refund has been processed.
Note: Processing times may vary depending on your bank or payment provider.
4. Exchanges
If you wish to exchange an item, we will provide instructions for returning the original product and shipping the replacement.
Exchange items are subject to stock availability.
5. Non-Refundable Items
The following items cannot be refunded or exchanged:
Opened or used alcoholic beverages
Personalized or custom orders
Items returned after the 7-day eligibility window
6. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure the item reaches us safely.
7. Contact Us
If you have any questions regarding our Refund Policy, please reach out to us:
Email: sales@liqourltd.com
Phone: +33 7 53827675
Address: Metro House, 57 Pepper Road, Leeds, LS10 2RU, England
Our team is ready to assist you and ensure a smooth, hassle-free resolution.
LIQOUR LTD – Your satisfaction is our guarantee. Shop confidently knowing we have you covered.